Privacy Policy
Overview
At Oregon Rain Naturals, we value your trust. We are a small, family‑owned business in Sherwood, Oregon, and we treat your personal information with the same care and respect we would want for our own. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.
Information We Collect
We collect only the information needed to process your order and provide customer support.
- Name
- Shipping and billing address
- Email address
- Phone number (optional)
- Order details
We do not collect or store sensitive personal information beyond what is required to complete your purchase.
Payment Information
Your payment information is processed securely through our payment provider.
We never see, store, or have access to your full credit card number.
We also do not charge your card until your order ships, which adds an extra layer of transparency and trust.
How We Use Your Information
We use your information only for:
- Processing and shipping your order
- Contacting you about your order status
- Responding to questions or customer service requests
- Sending newsletters or promotions only if you choose to subscribe
We do not sell, rent, or share your information with third parties for marketing purposes.
Email & Newsletter
If you sign up for our newsletter, we will send occasional updates about new products, seasonal releases, and special offers.
You can unsubscribe at any time with a single click.
We do not add customers to our newsletter list without their permission.
Cookies & Website Analytics
Our website may use basic cookies to:
- Remember what’s in your cart
- Improve your browsing experience
- Understand general website traffic
These cookies do not collect personal or sensitive information.
You can disable cookies in your browser settings if you prefer.
Local Pickup & Visits
Our workshop is located on our private property. For your privacy and ours, and because our schedule varies, all visits and pickups are by appointment only.
If you call or email to schedule a pickup, we use your contact information only for coordinating your visit.
How We Protect Your Information
We use secure, industry‑standard methods to protect your information, including:
- Encrypted checkout
- Secure payment processing
- Limited access to order information
- No storage of credit card data
As a small family business, we work most days, but our schedule can vary. If you contact us, please be patient—we will get back to you as soon as we can.
Children’s Privacy
Our products are safe for children to use with normal parental supervision. However, our website and online services are intended for adults making purchases on behalf of themselves or their families. We do not knowingly collect personal information from children under 13. If a parent or guardian believes that a child has provided personal information on our site, please contact us and we will remove it promptly.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our business or website.
Any updates will be posted on this page with a revised date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
- Phone: 503‑610‑1252
- Email: info@oregonrainsoap.com
We’re here to help and want you to feel confident and comfortable shopping with us.